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Privacy Policy

index AI Ltd ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, tools, and services.

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1. Who We Are

index AI Ltd is a data-driven knowledge management company. We provide content scanning, cleanup, and organisation services to businesses worldwide.

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2. What Information We Collect

We may collect the following types of personal data, depending on your interaction with us:

  • Contact details (name, email address, phone number, company name)

  • Professional information (job role, industry, system usage)

  • Usage data (website interactions, analytics, IP address)

  • Project-related content (only when explicitly authorised by the client)

  • We do not collect or process sensitive personal data unless required and explicitly agreed upon.

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3. How We Use Your Information

We use your information to:

  • Provide and deliver our services

  • Communicate with you about demos, quotes, or support

  • Improve our website and tools through analytics

  • Comply with legal and contractual obligations

  • We never sell your data.

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4. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Your consent

  • Performance of a contract

  • Legal obligation

  • Legitimate interest (e.g. to improve services or respond to enquiries)

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5. International Clients & Data Transfers

We operate globally and are committed to ensuring all data transfers comply with relevant privacy laws, including:

  • GDPR for EU/EEA-based individuals

  • UK GDPR for the United Kingdom

  • CCPA for California residents

We use appropriate safeguards for any international data transfers, including Standard Contractual Clauses (SCCs) where required.

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6. Your Rights

Depending on your location, you have the right to:

  • Access the data we hold about you

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with a supervisory authority

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7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined above or as required by law.

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8. Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration.

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9. Cookies

We use cookies to analyze website traffic and improve user experience. You can manage your cookie preferences via your browser or our website banner.

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10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
privacy@index-ai.com

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