Use Case: Public Sector

Public services rely on accurate guidance across complex policies and high staff turnover. index AI finds contradictions and outdated content, assigns ownership, and governs fixes so citizens get consistent answers in every channel.

• Reduce avoidable contact through more reliable guidance

• Improve onboarding and consistency for staff and contractors

• Strengthen accountability with clear ownership and approvals

 

​

WHY IT MATTERS

When different teams publish overlapping guidance, citizens get conflicting answers and staff stop trusting internal knowledge. This increases avoidable contact, escalations, and service delays.

​

index AI helps you map where guidance lives, identify what’s wrong, and fix it with governance that survives organisational change.

 

​

WHAT WE DO

Scope

• Map departments, systems, owners, and approval gaps

• Identify high-impact domains where inconsistency harms service delivery

Scan

• Detect duplicates, contradictions, ROT, broken links, and orphan pages

• Cluster issues to remove entire classes of inconsistency

Solve

• Route fixes through approvals with change history

• Track measurable improvement against baselines

Shift

• Consolidate and restructure content across systems

• Preserve redirects and history to maintain continuity

 

​

WHAT YOU’LL GET

• Baseline health report and prioritised remediation plan

• Ownership mapping and governance recommendations

• Measurable improvement reporting over time

 

​

FAQs

Can this work across multiple departments?
Yes. We’re built for distributed ownership and complex estates.

​

Does it help with staff turnover?
Yes. Clear ownership, governance, and structure reduce reliance on tribal knowledge.

​

Is this only for web content?
No. We also address internal KBs, ITSM knowledge, and document-heavy estates.

​

How do we prioritise what to fix first?
By citizen impact, operational load, and risk.

​

What’s a typical start point?
One service line or domain with high avoidable contact.