FAQs
Our Approach
index AI is dedicated to transforming enterprise knowledge, enabling AI solutions to deliver accurate and auditable answers at scale. Our solutions clean, govern, and migrate knowledge, ensuring trustworthy AI by governing the knowledge it operates on and providing measurable ROI in weeks rather than years. We streamline the process of knowledge health check, issue remediation, and knowledge migration and orchestration, particularly for large customers with extensive knowledge bases.
What exactly does index AI do?
index AI helps organisations clean up, organise, and centralise their internal knowledge. We identify outdated files, broken links, duplicates, and content gaps, then work with your team to build a clear, searchable, and scalable knowledge system.
What makes index AI different?
index AI differentiates itself through innovative AI solutions, market expertise, and unwavering dedication to quality. We transcend conventional approaches by understanding the unique needs of enterprises, ensuring a seamless transformation of messy content into machine-readable truth and fostering enduring partnerships that drive AI excellence.
Will index AI delete or move our files?
No, not without your input and approval. We guide and support the cleanup process, but you stay in full control. We work collaboratively with your team to review, refine, and decide on any changes.
Is index AI a software product or a service?
We’re a hybrid of both. Our platform provides powerful tools to scan and assess your content, and our specialists work with you directly to guide the cleanup, restructuring, and long-term knowledge management strategy.
How long does a typical project take?
Timelines vary based on content size and complexity, but most clients see tangible progress within a few weeks. We'll provide a clear roadmap after your index Scan.
What size teams do you work with?
We support organisations of all sizes, from growing startups with messy drives to large enterprises managing thousands of documents across multiple teams.
telecoms
We have thousands of outdated technical documents and playbooks. Can you help us clean and standardise them?
Yes. We specialise in helping telecom providers surface outdated SOPs, legacy network documentation, and duplicate technical records. We help you consolidate and standardise so field and support teams always work from the latest source.
Our knowledge is scattered across wikis, SharePoint, and old internal portals. How do you manage that complexity?
We’re used to dealing with fragmented content systems. Our scan maps where knowledge lives and identifies overlap or dead content. From there, we help you build a unified, searchable system your teams can actually use.
airlines
We manage constant regulatory changes and documentation for multiple regions. Can Index AI handle that?
Absolutely. We help airlines identify outdated compliance content, standardize operational procedures, and ensure teams across hubs are aligned with the latest documentation — reducing risk and confusion.
Can you support multi-language documentation cleanup?
Yes. We help identify duplicate and inconsistent content across languages, and work with your team or partners to ensure consistent structure and labeling, even in complex multi-lingual environments.
utilities
We’ve got years of legacy documentation from previous systems. Can you help us make sense of it?
Yes. Utilities often face content sprawl from system migrations and M&A. We help extract, assess, and clean legacy content so your teams aren’t relying on outdated or contradictory resources.
How do you help us reduce operational risk from bad or missing knowledge?
By identifying gaps, broken references, and outdated SOPs, we reduce the chances of teams following old processes. We help build a reliable source of truth that supports safe and consistent operations.
finance
Our internal knowledge must comply with strict audit and version control rules. How does Index AI support that?
We help financial institutions identify non-compliant documentation, eliminate conflicting versions, and ensure all content changes are tracked through an agreed cleanup and governance process.
Can you help us structure client-facing and internal knowledge separately?
Yes. We assist in categorising, tagging, and separating confidential/internal content from client-facing material, making it easier to enforce compliance and support better knowledge access policies.