Use Case: Healthcare

Healthcare organisations rely on fast, accurate guidance: triage pathways, admin processes, patient communications, and IT support. When knowledge is duplicated or outdated, teams improvise and patients feel it. index AI finds contradictions and ROT, then helps you govern updates with traceability and measurable outcomes.

• Improve consistency in patient-facing and staff guidance

• Reduce avoidable calls and escalations through trusted knowledge

• Support audit readiness with clear ownership and change history

 

​

WHY IT MATTERS

Guidance drift is common in healthcare because policies, pathways, and systems change frequently. Content spreads across intranets, wikis, PDFs, and shared drives, and different teams maintain their own versions. The result is avoidable contact, rework, delays, and risk.

​

index AI helps you establish a baseline, prioritise high-impact domains, and create governance that keeps critical guidance accurate. You get controlled remediation, traceable change, and ongoing prevention of quality debt.

 

​

WHAT WE DO

Scope

• Map where guidance lives across clinical, operational, and IT domains

• Identify owners, approval chains, and high-risk content areas

Scan

• Detect duplicates, contradictions, ROT, broken links, and stale attachments

• Cluster issues by service line, pathway, policy, or system

Solve

• Route fixes through approvals with audit trail and accountability

• Track measurable improvements over time

Shift

• Consolidate and restructure content to reduce confusion

• Migrate and redirect safely while preserving history

 

​

WHAT YOU’LL GET

• A baseline knowledge health report focused on safety and operational risk

• A prioritised remediation list tied to impact and usage

• Governance workflows that reduce drift and improve reliability over time

 

​

FAQs

Is this for clinical content, operational content, or both?
Both. Many of the biggest gains come from operational and patient guidance, and we can extend into clinical pathways where appropriate.

​

How do you handle sensitive information?
We work to your security and access controls and focus on content structure, quality signals, and governance.

 

Can this reduce avoidable calls?
Yes. Consistent, accurate guidance improves self-service success and reduces repeat queries.

​

Do you integrate with intranets and service desks?
Yes. We work across common platforms and distributed repositories.

​

What’s a good pilot scope?
Patient comms, appointment processes and one high-usage internal support domain (IT or operational SOPs).