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Image by Pawel Czerwinski

Use Case: Financial Services

Treat knowledge as a risk asset, not a wiki problem

In regulated environments, inconsistent guidance creates compliance risk and operational drag. index AI improves knowledge quality and governance with approvals, audit trail, and measurable outcomes so teams deliver accurate answers with confidence.

  • Reduce compliance risk from contradictory guidance

  • Improve audit readiness with traceable change history

  • Enable safer GenAI and RAG with trusted source content

 
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WHY IT MATTERS

Policy and product guidance changes frequently, but knowledge estates rarely change cleanly. The result is conflicting “approved” versions, unclear ownership, and time-consuming audit response.

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index AI gives you proof of what’s inconsistent, routes fixes through controlled governance, and helps you demonstrate measurable improvement. This is the foundation for trusted self-service and safe GenAI deployment.

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WHAT WE DO

Scope

  • Map owners, approval chains, evidence requirements, and high-risk domains

  • Identify system sprawl across KBs, wikis, ITSM, and document stores

Scan

  • Detect contradictions, duplicates, ROT, broken links, and outdated references

  • Cluster issues by topic, product, policy, or process

Solve

  • Controlled remediation with approvals, audit trail, accountability

  • Track baselines and improvements to prove risk reduction

Shift

  • Consolidate and structure content into a stable truth layer

  • Preserve redirects and history for continuity and compliance

 
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WHAT YOU’LL GET

  • A risk-weighted knowledge health report

  • Contradiction clusters mapped to owners and policy domains

  • A governance-backed remediation workflow that stands up to scrutiny

 
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FAQs

Is this compatible with our compliance processes?
Yes. We support approval workflows, audit trail, and evidence capture as part of remediation.

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Can this reduce audit burden?
Yes. You gain traceable history of what changed, when, why, and who approved it.

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How does this support GenAI?
GenAI is only as safe as its sources. We improve quality signals and provenance so answers are more reliable.

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Do you replace our KB platform?
No. We work with your existing platforms and improve quality and governance across them.

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Where do you start?
Usually one high-risk domain (policy guidance, complaints handling, KYC/AML, product eligibility).

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