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Our services

What do we offer?

index offers a simple, end-to-end services journey for company knowledge that takes you from “we don’t really know what information we’ve got” to a knowledge estate your teams, customers, and AI assistants can rely on.

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We find issues

...like contradictions, outdated content, hurdles to discoverability and overall quality.

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We fix those issues

...in close alignment with you so any changes are approved and in the best interest of the users.

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We keep the quality high

...with regular health checks, expert recommendations, and hands-on support.

Our core services working together

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Scope

Discover and define your knowledge landscape, ownership, risks, and priorities

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Setup

Connect your knowledge systems to our Scan, Solve, Sustain, and Shift options

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Scan

Identify issues such as duplicates, contradictions, broken links, outdated content and gaps across your estate

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Solve

Remediation phase where issues surfaced by Scan are fixed

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Sustain

Combination of Scan and Solve that ensures the quality stays high after initial remediation

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Shift

Support in moving knowledge from outdated to new systems or from silos to a central repository

What kinds of projects do we do?

We work across platforms like Confluence, SharePoint, ServiceNow, file shares and intranets to map where knowledge lives, who owns it, and how it’s governed. You can engage us for:

General and focused health checks

For checking the health of your knowledge environment, or examining a specific knowledge base or topic

Targeted remediation programmes

For specific issues you’d like to deal with, like AI-readiness, outdated content, poor findability, and more

Migration/restructure initiatives

For when you want to change to new knowledge software or move siloed information together into one system

...or a full “one loop” partnership that covers everything

Learn more in our list of use cases.

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