Terms of Service

These Terms of Service ("Terms") govern your use of the website, tools, and services provided by index AI Ltd ("index AI", "we", "our", "us"). By accessing or using our services, you agree to these Terms. If you do not agree, please do not use our services.

1. Use of Our Services

Our services are designed for business and professional use. You agree to use them in compliance with all applicable laws and regulations. You must not misuse our services, including attempting to gain unauthorized access, disrupting service integrity, or using the services for unlawful purposes.

2. Client Responsibilities

You are responsible for:

Providing accurate, up-to-date information when engaging with our services
Ensuring your own internal permissions to share or allow access to content
Notifying us of any legal, compliance, or data sensitivity concerns before project initiation

3. Intellectual Property

All content, tools, and methods developed by index AI remain our intellectual property unless otherwise agreed in writing. You may not reproduce, distribute, or modify any part of our services without express permission.

4. Data Handling & Privacy

By using our services, you agree to our Privacy Policy. We do not access or process your content without your explicit consent and will never sell or share your data with third parties without permission.

Any data you provide is handled securely and in accordance with applicable data protection laws (e.g., GDPR, UK GDPR, CCPA). You retain ownership of your content and data at all times.

5. Confidentiality

Both parties agree to maintain the confidentiality of all non-public information exchanged during a project or service engagement, including business processes, strategies, and data.

6. Service Availability

While we strive for high uptime and performance, we do not guarantee uninterrupted access. We are not liable for delays or disruptions caused by external factors outside our control.

7. Fees and Payment

Fees for services are outlined in your quote or agreement. Payments are due according to the terms specified. Late payments may result in paused service delivery or additional fees.

8. Limitation of Liability

To the fullest extent permitted by law, index AI is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services. Our total liability will not exceed the amount paid for the specific services in question.

9. Termination

We reserve the right to suspend or terminate access to services if you violate these Terms or engage in misuse. Either party may terminate an agreement with appropriate notice, as defined in any service contract.

10. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on our website with a revised effective date. Continued use of our services after changes implies acceptance.

11. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales, unless otherwise agreed in writing.

12. Contact

For any questions about these Terms, please contact us at: legal@index-ai.com