Use case: Energy & Water
Reduce avoidable contact caused by outdated or inconsistent guidance
Utilities operate under constant change: outages, billing, vulnerability policies, and regulatory requirements. index finds contradictions and ROT (redundancy, outdated, trivial) across your knowledge estate and helps you fix it with controlled governance and clear metrics.
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Improve outage and billing accuracy across channels
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Reduce complaints caused by inconsistent policy guidance
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Create traceable governance for regulated change
Why it matters
When outage guidance differs between the website, contact centre scripts, and internal articles, customers lose trust and teams waste time aligning on “what’s correct”. The same happens with vulnerability policies, complaints handling, and tariff explanations.
index helps you establish a baseline and then improve it continuously. You get a prioritised remediation plan and governance workflows that keep knowledge clean as regulations and operational realities change.
What we do
Scope
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Identify high-risk knowledge domains and ownership gaps
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Map systems and approval chains for sensitive content
Scan
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Detect duplicates, contradictions, ROT, broken links, orphan pages
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Cluster issues around outages, billing, vulnerability, and field ops
Solve
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Approval-driven remediation with audit trail and accountability
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Track impact over time and prove improvement to stakeholders
What you'll get
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A knowledge health baseline with top remediation opportunities
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A prioritised plan aligned to customer impact and regulatory risk
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Proof of improvement over time, not just a one-off clean-up