Empower Your Enterprise Knowledge

Turn scattered, messy enterprise knowledge into reliable insights

index ensures your company’s data is clean, governed, and ready for safe, dependable use across your organisation - for both humans and AI.

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Why the health of company knowledge matters

Every day, people inside your organisation are trying to do the same simple thing: find the right answer quickly - during a client call, while resolving an incident, preparing a release, replying to a regulator, or writing a proposal.

Most companies try to support this with better search or an AI assistant. That can improve retrieval speed, but it doesn’t fix the root cause: in many organisations the content itself is drifting - duplicates, contradictions, outdated guidance, missing owners, and review cycles that quietly break. So you can end up moving faster… toward the wrong thing.

That’s why the damage often stays hidden until it's too late

A preventable client incident becomes a real one

...because a runbook is incomplete (or the critical step sits in a forgotten PDF).

And with AI in the mix, the stakes rise: AI can amplify whatever you give it. If internal knowledge is messy, AI can return confident answers that are incorrect, unapproved, or out of date - which is worse than “no answer,” because it looks authoritative.

This impact accumulates

Low-quality information has real economic cost

$12.9
million

is the estimated minimum cost of poor data quality for organisations per year on average.

- Gartner

index tackles this at the source

We run a practical knowledge health check across your repositories to surface the failure patterns that drive these outcomes - duplicates, contradictions, ROT, broken links, missing ownership, and overdue reviews - then route remediation through governed workflows with human sign-off and evidence, and keep it healthy so it doesn’t drift back. The goal is straightforward: teams can trust what they find, and AI can be deployed more safely because it’s grounded in controlled, current content.

Our services

index apps help companies keep on top of their collected knowledge with straightforward insights to ensure information is correct, complete, and up to date.

What is index?

At index, we know the secret to improving company knowledge starts at the base - not with AI magic and a chatbot on top, but by making sure the underlying data is the best it can be. To do this, we connect to company data and analyse the health of the knowledge landscape.

We find issues like contradictions, outdated content, hurdles to discoverability of content and overall quality, and we make those issues easily visible with a comprehensive dashboard.
We fix those issues in close alignment with you so any changes are in the best interest of the users.
We help move content from scattered or outdated knowledge bases to new systems.
And we help keep the quality high in the future with regular health checks, expert recommendations, and hands-on support.

How index is different (we're not just AI on top)

Most providers make your data look accessible with search, chat, or labels. index differentiates by improving the knowledge itself.

We don’t just add an advanced search layer.
We don’t just bolt on a chatbot.
We don’t just make content easier to find.
We don’t just tag, classify, or build a taxonomy.
We don’t just surface issues and walk away.

index finds what’s wrong, fixes it through governed workflows, and keeps it from drifting again, so your knowledge stays accurate, approved, and trustworthy for people and AI.

Our services support clients through the whole loop

Discovering the current knowledge landscape with Scope
Identifying potential issues with Scan
Fixing the found issues with Solve
Moving information to new knowledge base solutions with Shift
And, once the knowledge is in good condition, ensuring continued quality with Sustain.

Scope

- figure out what’s going on and what needs fixing

Scope is where we get to know the current knowledge landscape. It is the discovery phase where we:

Get to know client priorities and concerns
Confirm what will be part of the project
Explore the context
Align on technical implementation
Define the goals

We map the knowledge bases and systems, agree on success metrics and reporting cadence, and capture current knowledge management processes, governance, and technical constraints.

Trusted Expertise

We’ve worked inside complex, regulated organisations where knowledge quality is mission-critical. That experience shows up in practical decisions, not theory, so you move faster with fewer surprises.

Collaborative Partnerships

We work alongside your KM, IT, and ops teams to align priorities and remove blockers quickly. You keep ownership while we bring structure, momentum, and specialist support.

Faster Time to Value

Get to actionable insight in days, not months. We prioritise remediation by impact, so you see measurable improvements early and avoid wasting effort on low-value fixes.