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Join us as: Senior Delivery Manager

Own client outcomes across index Scope, Scan, Solve and Shift. Make delivery crisp, measurable, and expansion-ready.

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You will lead enterprise delivery end-to-end, from first onboarding through measurable improvement and renewal-grade outcomes. You’re the person who makes clients feel safe: you bring order to messy knowledge estates, run tight governance, and turn index insights into action that sticks.

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This is not a “project admin” role. It’s delivery leadership: managing stakeholders, controlling scope, protecting the team, and proving impact with numbers. Your work directly determines whether we win expansions and lighthouse references.

What you'll do

  • Lead end-to-end delivery across index Scope, Scan, Solve and Shift for enterprise clients.

  • Own delivery plans, governance, RAID logs, and clear client communications.

  • Turn messy knowledge estates into crisp workstreams, priorities and outcomes.

  • Coordinate onboarding and technical setup with our engineers and client IT/security.

  • Establish baselines and prove impact with dashboards and measurable improvement metrics.

  • Create expansion momentum by delivering results clients want to scale across more teams and repositories.

You will be a strong fit if you…

  • Have a “single-owner” mindset and enjoy being accountable for outcomes.

  • Are confident managing complex stakeholders and enterprise environments.

  • Keep work structured and on track without slowing momentum or burning out the team.

  • Care about measurable improvement and adoption, not just go-live.

  • Communicate clearly and can lead calmly when priorities compete.

What we offer

  • Competitive package aligned to experience, with performance upside.

  • High autonomy and direct access to founders.

  • The opportunity to shape how a new category wins: AI readiness through knowledge governance.

  • A team that values pace, clarity and craftsmanship.

  • Flexible work hours with focus times around the UK and Western Europe.

  • Work locally or remote - we'll find the best model together.

Experience must-haves

  • 5+ years in enterprise delivery / engagement management / implementation (SaaS, data, IT services, consulting).

  • Proven ability to run end-to-end client delivery: planning, scope control, governance, RAID, stakeholder management and exec reporting.

  • Comfortable working with technical teams (integrations, APIs, data pipelines) without needing to code.

  • Able to define success metrics, set baselines and evidence outcomes.

  • Agile / PRINCE2 (or demonstrable experience applying these methods in practice).

Experience nice-to-haves

  • Experience with knowledge/content estates: KM, intranets, enterprise search, content governance, service ops/contact centres.

  • Familiarity with Confluence, SharePoint, ServiceNow (or similar platforms).

  • Experience navigating enterprise security, data access and compliance constraints.

  • Experience running pilots/POCs and converting them into multi-phase expansion programmes.

  • Basic understanding of LLM/RAG risk and why knowledge quality and governance matter.

Apply by emailing your CV and a short note covering: why index, why this role, and one achievement you’re most proud of. If it’s a fit, we’ll get back to you to arrange an interview.

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